Cancelling/Voiding or Refunds of Payment Card Transactions

By using our site, consumer understand that all payments processed by EIA HOLIDAYS, are for tourism related services.

EIA HOLIDAYSmay be listed on your credit/debit/HSA card statement for payments made through this website. If you have questions, please contact Financial Services at the telephone number(s) listed on your billing statement.

EIA HOLIDAYSmay issue a requested refund on a credit/debit/HSA card payment for the following reasons: Customer transaction entry error, such as a payment being made for more than intended ($500.00 instead of $50.00)

Credit Card Chargeback

You may use your company credit card or guest’s credit card for bookings. A guest’s credit card must only be used to pay for bookings of the same Guest. You are solely responsible for ensuring that a genuine credit card is used for paying for bookings. You take complete liability for any losses or damages arising out use of fake or stolen credit cards or from any chargeback.

Duplicate Payment

We will do our best to resolve your request within 24 hours (1 business day) of the request being submitted, unless that request is received in the afternoon on a Friday or holiday.

Cancelling/Voiding a Payment

All payments submitted through our website or by payments by phone may be processed at 12:00 AM (midnight). Any request to Cancel/Void a payment received by 5:00 PM the date the payment was made may be processed that same date. When requesting a cancellation/void of your card payment, please have the following information available to make the process as easy as possible:

-Your Name
-The Date and Time the payment was made through this website or by phone
-Your Payment Authorization Code provided at the end of a successful payment
-The last four (4) digits of the card used to make the payment
-The Statement ID for which the payment was made
-Failure to provide this information could slow the cancellation/void process.

Refund of Payment

The refund shall be made to the original instrument used at the time of booking. In the event EIA HOLIDAYS is unable to immediately refund the amount, such amount shall lie as future available credit for the customer. When requesting a refund of your card payment, or any portion thereof, please have the following information available to make the process as easy as possible:

-Your Name
-The Date and Time the payment was made through this website or by phone
-Your Payment Authorization Code provided at the end of a successful payment
-The last four (4) digits of the card used to make the payment
-The Statement ID for which the payment was made
-Failure to provide this information could slow the refund process.

An approved refund may be initiated by our office within 24 hours (1 business day) of the refund request being submitted, unless that request is received in the afternoon on a Friday or holiday. Please keep in mind that although the refund has been initiated by our office, your card issuer has control over when the refunded amount may be applied as a credit to your card balance.

DISCLAIMER

THIS SITE AND ALL CONTENT IS PROVIDED "AS IS," "AS AVAILABLE," "WITH ALL FAULTS," AND WITHOUT WARRANTY OF ANY KIND. EIAHOLIDAYS.COM GIVES NO EXPRESS WARRANTIES AND DISCLAIMS: (A) ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; OF THE SITE; LACK OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES; ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, CURRENCY, OR USEFULNESS OF ANY CONTENT ON THE SITE; AND (B) ANY DUTIES OF REASONABLE CARE, WORKMANLIKE EFFORT OR LACK OF NEGLIGENCE. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IN CONNECTION WITH THE SITE AND CONTENT IS WITH YOU. IN ADDITION, EIAHOLIDAYS DISCLAIMS ANY WARRANTIES OF NON-INFRINGEMENT, TITLE, OR QUIET ENJOYMENT.
In no event shall EIA HOLIDAYS be held liable for any damages or economic loss, whatsoever, as a result of notifying any official of potentially illegal content on your website, or for providing copies of your data files to the appropriate authorities or cooperating with law enforcement efforts to locate persons who have posted content that is illegal or promotes illegal conduct.