Change in our Terms and conditions
EIA HOLIDAYS is global booking system and one of the major global wholesalers of travel services and is using its vast inventory of travel products to supply travel agencies, tour operators and other travel businesses as well as to power B2C & B2B websites.
EIA HOLIDAYS goal is to provide comprehensive travel products and services that will exceed expectations, build strong and long-term partnerships, deliver outstanding customer service & satisfaction and help your business be ready for the future’s travel with continuous innovation, enhancements and investment in our systems.
EIA HOLIDAYSis the ideal and supportive travel partner with its collaborative partnerships in the travel industry and advanced technology, building a travel network that links the product to the end user through its valued partners including hoteliers, ground services suppliers, travel agencies and tour operators.
Keeping specific business needs in mind: EIA HOLIDAYShas developed diverse and advanced solutions specifically for all sizes of travel businesses such as a B2B online booking platform, commission-based affiliate programs and XML feed.
EIA HOLIDAYSaims to help your business while it helps your business grow globally and maintain a profitable business while we help you build your brand. These solutions and our great rates are designed to help our partners to lower their costs, improve operations, maximize productivity and efficiency, save time and increase customer satisfaction through an automated booking process and integration.
EIA HOLIDAYSoffers a vast inventory of travel products for your customers delivered through many options of distribution solutions. Our huge variety of product options includes worldwide transfers, guided tours, attraction tickets, sightseeing tours, package tours, event tickets and so on.
Our diverse product inventory ranges from transfers to daily city tours, package tours to cruise vacations, shore excursions to local transport; to all budgets and tastes for your FIT and group requests or wholesaler needs.
Our strong and lasting relationship with travel suppliers and our buying power enables us to contract at competitive rates and large allotments in worldwide locations, even in cities at peak season, so that your customer gets the best rates with instant online confirmation.
We offer our extensive database of products through a choice of customized distribution solutions, such as a web-based, user-friendly B2B booking system, XML interface, or affiliate systems along with an extensive content including up-to-date product information. These systems enable us to provide different levels of integration with high-quality IT support and customer service. Reserves the right to change and modify these terms and conditions at any time. Changes will be effective as soon as they are published on the EIA HOLIDAYSwebsite.
Reservation and Booking:
All reservation requests and bookings should be made through EIA HOLIDAYSonline booking system or through our Pakistan, Malaysia and Istanbul office, either by filling in the forms on EIA HOLIDAYSor partner websites such as eiaholidays.com, bidnholidays.com, bookeia.com websites, or in written form of e-mail, fax or letter. Having received the reservation data, EIA HOLIDAYSrepresentative will reply Partner Travel Company within 48 working hours at the latest by either confirming the booking as long as the service in question is available, requiring further details if necessary, or more time to process the requirements. Reply time is estimated as 72 working hours for Custom Design bookings and overseas requests. EIA HOLIDAYSwill begin making the travel arrangements once the Partner Travel Company secures their reservation by paying deposit/full amount of their booking either on EIA HOLIDAYSOnline Secure Payment site, or through bank transaction. Confirmation of the travel arrangements in an itinerary such as hotels, flights etc. cannot be guaranteed and depends on availability at the time of booking. Availability travel services can be checked prior to booking upon request; however no place can be held or guaranteed in hotels or planes until the Partner Travel Company secures their reservation request. If a hotel/flight choice stated in the program is not available at time of booking, alternative accommodation of a similar location and standards will be selected at all times. A price difference may incur thus the Balance Payment of the booking will be adjusted accordingly. When all travel arrangements are secured EIA HOLIDAYSwill send the “Confirmed Travel Itinerary” to Partner Travel Company’s e-mail address within 10-15 working days for standard reservations, and 7-10 working days for special reservations (please find information on reservation kinds below), which will signify the acceptance of the booking conditions contained herein, and the costs of the travel services will be provided. Changes that are beyond the control of EIA HOLIDAYS, such as flight or ferry changes/cancellations, may result with the necessity of the alteration of the tour program with an extra cost to the client even after the confirmed travel itinerary has been sent to the Partner Travel Company
Documentations and Travel Vouchers:
Payment Security Policy:
Once Partner Travel Company completes the process of making deposit/full payment of their reservation/booking request at the “EIA HOLIDAYSOnline Secure Payment Site”, a “Payment Receipt” will be sent automatically to their e-mail address. For the payments through bank transaction, EIA HOLIDAYSrepresentative will send the “Payment Receipt”. This Payment Receipt must be printed-out and signed by the credit card holder, and then faxed or posted (or scanned and e-mailed) to EIA HOLIDAYS, along with the credit card holder’s passport (or driver license/any official photo/signature ID). This is part of “EIA HOLIDAYSPayment Security Policy”, to prevent the use of stolen credit cards. EIA HOLIDAYSneeds to receive these documents 1 week prior to the commencement of the tour program. EIA HOLIDAYSreserves the right to cancel any booking where these documents have not been received and apply the appropriate cancellation fees mentioned below under the headline of “Cancellation Policy”.
Standard Reservation Payments:
To secure a standard reservation, EIA HOLIDAYSwill require from the Partner Travel Company 30% deposit payment of the total amount of the booking within 5 days of receiving the reservation or booking request, unless specified otherwise. EIA HOLIDAYSrequires from the Partner Travel Company the remaining Balance Payment of the total amount of booking, 45 days prior to the commencement of the tour program the latest. If Partner Travel Company fails to meet the payment conditions, EIA HOLIDAYSreserves the right to cancel the booking, and apply the appropriate cancellation charges.
Special Reservation Payments:
To secure reservation of some travel services such as specialty tours, hotels in peak season and alike, EIA HOLIDAYSmay require from the Partner Travel Company more than the standard 30% deposit payment of the total amount of the booking within specified days of receiving the reservation request. Partner Travel Company will be advised on the deposit and final payment amounts with their deadline dates and consequential cancellation fees by EIA HOLIDAYSrepresentative when these conditions are applicable. To secure reservations or bookings requested less than 45 days prior to departure, EIA HOLIDAYSwill require from the Partner Travel Company 100% of the amount of the booking within specified days of receiving the reservation request. Partner Travel Company will be advised on the deadline dates and consequential cancellation fees by EIA HOLIDAYSrepresentative when this condition is applicable. The client/s of the Partner Travel Company will receive all travel documentation such as the Confirmed Travel Itinerary containing all services, hotel information and EIA HOLIDAYSoffice and operation representative’s emergency contact details essential for their program, vouchers, ferry & flight tickets on the first destination/country of the itinerary either during transfer to the hotel or at the hotel. Issuance of documentation does not absolve responsibility of any outstanding payments due.
Changing the Itinerary:
After EIA HOLIDAYSsecures all travel arrangements including flight/ferry ticket purchases (if there is any), and informs Partner Travel Company accordingly by sending the Confirmed Travel Itinerary, any changes desired to be made in the itinerary may result with additional service fee(s) to the client/s of the Partner Travel Company. Any changes in the dates of the program may incur a changing fee (which is additional to the service fee), applied by the flight companies. Changes that are beyond the control of EIA HOLIDAYS, such as flight or ferry changes/cancellations, may result with the necessity of the alteration of the tour program with an extra cost to the client even after the confirmed travel itinerary has been sent to the Partner Travel Company. In this case EIA HOLIDAYSwill use the most budget conscience alternatives at all times. However, all changes are subject to availability and cannot be guaranteed. Official schedules of ferries in Greece are issued 2 weeks prior to departure and are subject to the weather conditions. No change request confirmation can be promised within 4 days of the commencement of the tour program.
If the client/s of the Partner Travel Company needs to alter their travel arrangements or add additional services to their booking during the tour, they may do this and pay the additional costs incurred therein through our local representative, or the supplier directly. EIA GLOBAL DMC cannot be held responsible for any subsequent complaint with arrangements made directly with the supplier. Cancellations of these confirmed services must be made with EIA HOLIDAYSeven if the local representatives have been advised. EIA HOLIDAYSdoes not authorize the employees of any supplier to promise refund to clients.
All cancellation requests should be made through EIA HOLIDAYSIstanbul office in written form of e-mail, fax or letter. Cancellation policies for each product is written in service detail and booking page of the related product, please read the cancellation and amendment policy before you book the service.
For Flight/Ferry Tickets:
After EIA HOLIDAYS secures flight/ferry ticket purchases, and informs Partner Travel Company accordingly by sending the Confirmed Travel Itinerary to them, cancellation requests/needs may result with up to 100% cancellation fee (depending on the flight company’s cancellation fee), regardless of the above cancellation policy.
Supplier Cancellation Fees:
All other supplier’s cancellation fees may apply in addition to the charges outlined above. Supplier charges are based on the commencing date and cost of each confirmed arrangement. Actual cancellation charges may vary as they are based on the amount levied on EIA HOLIDAYS at the time of cancellation. Charges may be up to 100% of the cost paid. If the client/s of the Partner Travel Company fails to check-in at their designated hotel as confirmed, 100% no show fee will apply.
Client’s Self Reservations:
EIA HOLIDAYSwill not be responsible for cancellations of extra services including hotels which have been booked directly by the client/s of the Partner Travel Company, or the Partner Travel Company themselves.
Travel insurance is not included in any of the prices of package, tours or programs. We strongly recommend that you purchase travel insurance to cover yourself against the loss of monies paid in the event of cancellation due to illness or other unforeseen circumstances; as well as for medical expenses, loss of luggage and other expenses incurred whilst overseas.
EIA HOLIDAYSmust be advised at or prior to booking in writing of any physical, emotional or mental condition of the client/s which may require professional attention use of special equipment during the trip. If Partner Travel Company fails to disclose any such conditions, EIA HOLIDAYSmay refuse to allow the client to join the trip. In such event Partner Travel Company will forfeit the trip cost; and EIA HOLIDAYSshall have no liability, financial or otherwise. EIA HOLIDAYScannot accommodate client/s past their sixth month of pregnancy. If they require a wheelchair, they must provide their own small, collapsible wheelchair. Certain features and certain trips are not wheelchair-accessible. We cannot guarantee any wheelchair assistance or accessibility in international destinations. EIA HOLIDAYSreserves the right to decline any trip participant whose condition may affect the health, safety or enjoyment of other participants. EIA HOLIDAYSis not responsible for the costs of any medical treatment client/s may require during the trip. Under no circumstances is EIA HOLIDAYSresponsible for the quality of medical care, or lack thereof, client/s may receive while on the trip.
EIA HOLIDAYSwill not give any refund for any service or accommodation not used due to late arrival, early departure or by choice, once the client/s of the Partner Travel Company has left their country. This includes the failure of any transportation to operate as scheduled. EIA HOLIDAYSdoes not authorize any overseas suppliers including hotel management to promise refunds on their behalf. Any unused car rental is non-refundable. No refund will be applied if the cost of client/s holiday is reduced after final payment is made.
Program Pricing or Invoice Errors:
EIA HOLIDAYSprices are inclusive of the cost of research of their travel products, consultation with travel agents and communication costs incurred in confirming travel services and providing documentation, brochure production, marketing & advertising. No representation is made by us to imply that the same, or similar, product may, or may not, be obtained at a lower price. Receiving the Payment Receipt signifies the acceptance of the cost of services provided. EIA HOLIDAYSreserve their right to correct any errors in rates quoted or calculated for any service, notwithstanding that the invoice may have been paid in full.
Accommodation standards vary quite dramatically throughout the regions of the world and are often smaller than equivalent properties in the US, Canada, UK, Australia & New Zealand. The hotels in EIA HOLIDAYStour programs are generally selected for their location, facilities and price, however in some areas we may need to use basic accommodations which is regarded as “best available”. Classifications are based on the grading given by local tourist authorities and reflect the size of the rooms and type of facilities rather than the style of a hotel. Hotel photographs on websites and brochures are intended to give a general impression only. The mention of facilities such as parking, gyms, saunas etc. does not imply that the use of these is free. Often a charge applies payable locally (unless otherwise specified). Hotels may not provide bottled water for free of charge. Tea and coffee making facilities in rooms are the exception rather than the rule. Swimming pool may not be open all year round.
Prices are generally based on standard twin share accommodations. Request for specific bedding types must be made at the time of booking such as separate beds or a double/king size beds. Such requests cannot be guaranteed as hotels may have limited availability or certain bedding types only. Double rooms may have either twin or double beds. It is common practice to link two single beds together for a use as a double bed. Single rooms are often smaller than other rooms and may have only a single bed depending on the hotel. Triple rooms usually consist of twin bedded room with an extra single bed, sofa bed, folding bed or rollaway for the third person in case of which the room may be crowded.
Travelling With Children:
Where a child shares a room with two paying adults and stays free, the hotels generally do not provide an extra bed and the child will be expected to share the adult’s bed. Additional charges may be levied for the child’s meals and paid directly at the hotel by the client. Where a child discount rate is applied and the child received an extra bed, the bedding will normally be a rollaway. When the children stay in a room without adults the adult charges will apply.
Many sites in EIA GLOBAL DMC tour programs are open-air and necessitate a reasonable amount of walking. Although the walking are quite easy, if the client/s of the Partner Travel Company is in any doubt about suitability of themselves for the nature of the sightseeing places, please inquire with your travel consultant to get more information. Special requests such as wheelchair, handicapped suitable touring and accommodation (ground floor rooms or limited step access), must be made to EIA HOLIDAYSupon booking, otherwise such requests cannot be guaranteed during the tour.
Web Site & Brochure Contents:
Although every effort has been made to ensure that the brochures are accurate at the time of printing, EIA HOLIDAYSshall not be liable for injury, damage or loss caused by any unintended inaccuracy. EIA HOLIDAYSreserve the right to change the package arrangements and/or hotel accommodations either in whole or in part and will endeavour to provide alternate arrangements of the same standard as originally booked, if reasons beyond the control of EIA HOLIDAYSoccurs, or if EIA HOLIDAYSdetermines that to do this is in the interest of safety and security.
Costs Not Included in the Price Shown:
Unless otherwise stated, airfares, visa and passport costs, travel insurance, vaccination and medical expenses, excess baggage, airport departure taxes, laundry expenses, any phone calls, postage, fax/email charges, beverages, items of a personal nature, tips to the guides and drivers and meals not mentioned in the itinerary are not included in the tour prices..
EIA HOLIDAYSendeavour to ensure that all travel arrangements run smoothly. If occasionally problems occur during the tour, it would be essential and most practical for the client/s to try to resolve the problem on site with the provider of the service. If the service provider fails to solve the problem, the client/s must contact and inform EIA HOLIDAYSimmediately on emergency contact numbers. If the client/s is unhappy with their hotel room, they should inform the hotel manager so the situation can be rectified on the spot. If the client/s fails to take these steps, any claims for compensation can be reduced or denied. If the client/s have an unresolved complaint this should be put to EIA HOLIDAYSin writing, detailing the efforts that were made with the local operator to resolve this issue. This document should be sent with a supporting documentation within 25 days of the date of the service. No claim made after this period will be considered as valid.
EIA HOLIDAYS tour prices do not include any tips to the tour guides and drivers. Tipping is normal practice in most countries; however the client/s should not feel harassed to tip anybody. In retrospect the client/s should find tipping as constitutes of a small proportion of their overall touring budget.
The responsibility of EIA GLOBAL DMC and its affiliated companies is strictly limited. As a tour operator, EIA HOLIDAYSorganizes, promotes, and sells tour programs consisting of certain travel services, including surface, air, and water transportation, sightseeing excursions, and cruise/hotel accommodations that EIA HOLIDAYSalso purchases or reserves from various suppliers (collectively “Suppliers”). EIA HOLIDAYS exercise every care in the selection of reputable airlines, tour operators, coach operators, hotels and other suppliers of the various travel services used in their tours. It is important to note, therefore, that all bookings with EIA HOLIDAYS are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers and other service providers but not limited to shipping, rail, car hire and restaurant operators, whose services utilized, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage of baggage. EIA HOLIDAYS always do their best to ensure that the client/s of the Partner Travel Company’s vacation arrangements are satisfactory and accept liability for, but only to the extent of any loss or damage sustained by the client/s as the result of EIA HOLIDAYS negligence, or that of EIA HOLIDAYSemployees or agents. However, the company does not accept any liability of whatever nature or the acts, omissions or default whether negligent or otherwise of those airlines, coach operators, shipping and cruise companies, hoteliers or other persons providing services in connection with the client/s tour arrangements parchment to a contact between themselves and yourselves (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over which the company has no direct and exclusive control. EIA HOLIDAYSdoes not accept responsibility in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which is beyond their control, or which are not preventable by reasonable diligence on the part of EIA HOLIDAYS, including but not limited to war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or any other authorities, accidents to, or failure of machinery or equipment or industrial action (whether or not involving our employees and even though such actions may be settled by acceding to the demands of a labour group).
Client/s & Partner Travel Company Responsibility:
When Partner Travel Company makes a booking through EIA HOLIDAYS, they must act as the agent of the client/s. All terms & conditions here in, together with any other information provided to Partner Travel Company by EIA HOLIDAYSset Partner Travel Company’s responsibilities as the client/s’s agent when Partner Travel Company make a booking with EIA HOLIDAYS. In addition to Partner Travel Company’s above mentioned obligations to EIA HOLIDAYS, they must advise the client/s all relevant information relating to client/s chosen arrangements prior to making the booking in question. Partner Travel Company must also advice to their client/s prior to making the booking in question that both EIA HOLIDAYSbooking conditions and that by making the booking, the client/s will be deemed to have accepted those booking conditions. Partner Travel Company has to provide correct data requested on the reservation form. EIA HOLIDAYS is not responsible for the exactness of the data given by the Partner Travel Company. Any data given by the booking agent is given under their initiative and shall be confirmed by Client/s agents their selves.In cases of having incorrect data, EIA HOLIDAYSholds the right to claim price difference on the spot. Client/s of the Partner Travel Company will be responsible for all VISAS, entry, exit, health and any other documents required by law, regulations, orders, demands or requirements of the countries they will visit or transited. The client/s must carry a valid passport at all times. Passport, VISA and vaccination requirements are not at EIA HOLIDAYSresponsibility and EIA HOLIDAYS will not liable for any loss or expense due to the failure to comply with the above. It remains at client/s responsibility to ensure any documents in order and to meet any additional costs incurred (whether by the client or by EIA HOLIDAYS on the client’s behalf) as a result of failure to comply with such requirements. The client/s of the Partner Travel Company accept that they may be travelling through areas of political, climatic instability, high altitudes and remote areas without proper medical services, and accept the associated risks.
Payments and Rates
The card payments and billing services are processed by HBL Bank (Pakistan), Kuvyet Turk Bank (Turkey) and Hong Leong Bank (Malaysia).
This Agreement shall be governed by the laws of the state of Malaysia/Pakistan/Turkey and the competent courts in Kuala Lumpur/Karachi/Istanbul shall have exclusive jurisdiction in all matters pertaining to this Agreement. It is unauthorized to use the Website in any jurisdiction that does not give effect to all provisions, including this one, of this User Agreement. EIA HOLIDAYS